I hated the call center, and I quit. So, I tried a local convenience store, hated it, so I cut down to one day a week there, and went back to the old restaurant and asked for my job back. Luckily, they said yes. So, I’m a waitress again.
Today was a shitty day for tips (do people NOT realize what 20% is?), but overall it wasn’t too bad. I wish I had the energy/time to write more at the moment, but I just got home from work a bit ago and I still need a shower. I also want to spend some time with my boyfriend. We’re going out for dinner tonight, so I definitely need to get that shower. (The funk of sweat and barbecue sauce is radiating from me as we speak.)
I missed being a waitress though, and even if my boss has no idea what the fuck he’s doing running a restaurant, it definitely makes it worth it when a table you haven’t waited on since before you quit comes in and they both beam because they’re so happy to see that you’re back. :)
Well, hi again.
First this blog was a waitress blog – then I quit that job and went into a call center customer service position. I wanted to blog about that, but because that job took up so much of my time, I never had time to write even one single post about being a customer service rep (although now that I no longer do that, I could write some pretty interesting posts about it). Now I work at a convenience/fast food/not quite sure exactly how you’d classify it store, and to be honest, there aren’t many interesting stories about that job. I have left the blog dormant for some time now due to a lack of time and inspiration to write anything for it.
I always liked this blog, though, because it offered me good anonymity. Every other website/blog/whatever that I’ve ever had could somehow be linked to who I am out here in the real world. I guess if someone had enough brains they could still do it with this one, but I don’t actively reveal my name or any personally indentifying information here. I also like to think that the username is pretty creative, if I do say so myself, so I don’t want to just quit using it. I want to put it to good use somehow. Then, I had the idea – a personal blog along with little comics and doodles illustrating the little things that make everyday life not so mundane. However, I’ve gotta brush up on my art kills a bit (and find the patience to draw out a whole comic strip) before I can do the comic thing. Even once my skills are brushed up a bit, I will forewarn you that the drawings might be primitive at best, but that could work in my favor as it has for other web comics. For now, I guess it will just be me rambling with no masterpiece art to showcase my life. So here I go, delving into a world that I haven’t put out on the Internet in a long time – my personal life, the ups, the downs, and the sarcastic and cynical (and sometimes dark) humor that I get out of it.
I’m no longer a waitress. I quit waitressing back at the beginning of August and started working as a customer service representative. Truth be told, I think I enjoyed waitressing more, but the CSR job pays much better. So now, I’ll bitch and rant about all the things that come with being a customer service rep.
So, my first bitch with the new topic of the blog? My IDs for the systems at work went down Tuesday morning, and they sent me home. Wednesday, after calling to check if my IDs were working – they told me they were – and guess what? I got sent home, because they weren’t working after all, I called Thursday morning and they said they still weren’t working, so no work. Most people would be happy with no work – hell, I was kinda psyched that first day – but then I realized that my paycheck for this period of time will be a very shitty one. At least I got a little relaxation in. They called later Thursday and said the IDs were working again, but I had no ride (the people I usually ride with were already at work by that time), so I couldn’t go in again today.
I noticed one thing since starting this CSR job – although my personal life is at an all-time high (thriving on my own, I have a boyfriend now whom I love very much, etc.), outside of that, my stress levels are also at an all-time high. So now what am I going to do? Well, I thought about finding another job. I’d hate to switch jobs again, but it would be nice to have a job closer to home that I can walk to until I can get a car. But hell, part of the reason I wanted this job was so I’d be able to afford a car. Don’t get me wrong, I’m actually not bad at the job. I get good crift* scores and my sales are decent. (We have to offer products after we resolve the issue.) It is a very stressful environment though. In writing it doesn’t sound so bad until you actually get on the phones, then you realize just how stressful it is. I think the thought of going back to work tomorrow after two and a half days off is part of the reason I can’t sleep tonight. Oh, and the fact that my ride might be calling off tomorrow, leaving me scrambling to try and find another ride in the morning, as it’s way too late to try and get ahold of anyone else tonight.
Maybe it was stupid of me to get a job twenty miles from home when I don’t even have a car. Maybe it was stupid of me to get a job where there would be such high stress levels when I don’t deal with stress very well at all. Maybe it was stupid of me to get a job where I’d have absolutely no free time. To top it all off, here I sit, at midnight, needing to be awake again in the morning at 6:00, my boyfriend sound asleep in my bed. He works at the same place and we both hate it. I want to try and stick it out as long as I possibly can because the money is great for my area, but I don’t know how much longer I can take working in such a stressful environment where you’re nothing but a little robot.
Of course, I’ll never say what company I take calls for. All I’ll say is that it’s a fucking huge, global company that doesn’t give two shits about its customers, much less employees. I thought maybe the days off would give me a recharge, but I’m dreading going back in tomorrow, even though it’s Friday (and payday) and I’ll have two more days off immediately thereafter, plus Thanksgiving, Black Friday, and the weekend immediately following those days off.
I don’t even think the stress comes all from the job though. A lot of the stress comes from having to get rides from other people, and on nights like tonight, having to worry if I’ll be able to make it to work the next day because my ride might call off.
OK, that was my rant. Hopefully from now on I’ll be more regular in posting here. Maybe me getting a job like this really is my karma burning.
*Crift – You know the survey you sometimes get after you call a customer service line that asks if you were happy with the service that the representative provided you? That’s what crift is, and our crift scores are based on how the customers rate us when they call.
These are just a few of the many negative thoughts that ran through my mind Saturday while I was running my ass off for you fucking douchebags.
1) I have no idea what can possess someone to be so rude and belligerent to another human being that they don’t even know that they would make that human being cry. I have been a waitress for a year and a half and I have never, ever had a table make me cry until tonight. I hate to even admit that a table managed to make me cry. A couple of tables almost managed it – you grocery store bitches actually accomplished it. I hope you’re fucking proud of yourselves. Just because your husband left you and you’re in a shitty mood gives you absolutely no right at all to cuss me out and demand that you get your meals comped just because we were out of Jager. However, I extend a huge thanks to the lady in the group who came up to me after the whole debacle and apologized on behalf of everyone. (Even if you all did leave me a shitty fucking tip.)
2) Parents, CONTROL YOUR FUCKING CHILDREN. I’m seriously fucking tempted to put a sign on the party room door that says “Groups of children under 18 must be accompanied by an adult.”
3) Just because it’s your sixteenth birthday doesn’t mean you’re hot shit. I wanted to say to you, “BITCH, I will be 21 two weeks from today. When YOU can legally crack a beer, THEN call me. Oh, and if you’re gonna, even jokingly, try to order a glass of wine, at least get the fucking pronunciation correct. You’re SIXTEEN. Order that glass of pinot grigio in five years, with proper ID, and I’ll be ever-so-fucking-happy to get it for you. While I’m ranting at you, yelling the word ‘twatmuncher’ so loudly that the whole restaurant can hear you is not the best display of maturity.”
4) A grand total of $9.00 for a tip on a $200.00 bill, when the other server and I gave you good service, is inexcusable. Period.
5) Remember that your waitress is a person. Would you go up to someone you don’t even know and say some of the things you all said to me tonight? No, you fucking wouldn’t. I am a person, not a robot – I have feelings and as much as I try not to let it show, they are easily hurt. The next time your waitress or waiter walks up to your table, FUCKING REMEMBER THAT.
I swear, everyone in my town must have decided to have dinner at the restaurant I work at last night. It had been a while since we’d been that busy on a Saturday night, so it was a bit refreshing – but it would be more refreshing if people would have left decent tips.
OK, OK, I can’t complain. When I did the math, it came out to be roughly fifteen percent. Fair enough, I suppose – except I did a damn good job of keeping up although I was in over my head and drowning to boot. There aren’t any stories about any exceptionally rude assholes. I wish I had one, though, so I’d have more reason to complain. Well, there were two tables that stick out. Both of them ran me like a dog playing fetch and then decided that although I’d catered to their every whim, they’d leave me a ten percent tip and an eleven percent tip, respectively. Where they got that logic, I have no idea.
Sorry this post wasn’t really all that interesting. I’m tired, sort of hungover, and didn’t really have anything interesting to say. Besides, I figured I’d better post something since I hadn’t posted in a while.
I figured since I’m using initials (that aren’t the people’s real initials, by the way) instead of names for my co-workers in this blog, I should do a “roll call” of sorts to explain who each person is. This is part one – the roll call of people from work. Sometime in the future I may do a roll call of people in my personal life too. It depends on how involved into my personal life this blog gets.
A – Short for “Awesome Manager” as I decided in one of my posts. He’s laid back and, well, awesome, but he makes sure to get the job done. We’re pretty good friends at work and outside of work. He intimidated me when I first started there, until I learned how easy-going he really is.
C – Fellow waitress. She’s the one who trained me. She’s a big spazzy but hilarious and always a lot of fun to work with. She’s like another mother to me.
E – Another waitress. She tends to be a bit more quiet, and people always mistake her for a college student, even though she’s got a daughter who is my age.
G – Short for “Golden Child.” She is a day shift cook and the bane of everyone’s existence within the workplace. ‘Nuff said.
I – Another waitress. She’s the only person they have remaining that was part of their original crew. I don’t work with her that often, as I don’t typically work days, but every once in a while we work together. She’s quite nit-picky about things, but she’s a good person.
K – Day shift cook – she works with G and Boss Lady most of the time. She has a great sense of humor and is a very good friend, both inside work and outside.
M – Yet another waitress. This one’s tough to describe. She’s a great person, but tends to always want to be right – very dramatic too. All in all though, she’s a sweet person and we get along pretty well.
P – Yep, another waitress. She’s a year younger than me and shares my penchant for drinking, which makes her great. This is another good friend of mine at work.
R – This one is kinda-sorta a waitress. She works every once in a while, and is on the books, but usually only works a lot during the summer and during school vacations. She’s C’s daughter and is the same age as P. I went to school with her all throughout my school-going years, though we never actually knew each other that well until we started working together.
T – A dish washer where I work and a very good friend. He’s intelligent and insightful and has interesting views on anything and everything. He’s great to have a conversation with. He’s also great to talk to because unlike a lot of people, he actually listens when you talk.
W – Our new dishwasher and P’s father. I don’t know much about him yet, but he seems cool.
My second night of dishes. Luckily I get to go back to the front Friday after having tomorrow off. My shoulders are sore and I think I can honestly blame those hood vents. I made good time on dish tonight. I was certainly a lot faster than one of our regular dish washers….
Unfortunately, I have no interesting stories tonight. Being in the back, I didn’t have the chance to deal with any whackos in the front. Doing dishes is ultimately boringly easy work when all you have to do is the dishes. Rinse the dishes off, scrub any stuck food off, rack them up, run them through the washer, rinse and repeat (pun intended). Closing can be hard, but it was only hard the first time I worked dish a few months ago and then last night because I had forgotten a couple things and A had to tell me. Tonight I did pretty well on my own though, I think. Oh, well, there was one point where A decided to try to get me to think I had to scrub the grill bars. I just said, “OK,” because I knew he was just trying to get a rise out of me. So, it really wasn’t so bad – plus, a couple nights of dirty, hard, but sometimes boring dish work in exchange for a better check for this pay period was worth it, I think.
Just as long as those fucking hood vents stay clean for a long damn time.